21 May Passenger tracking solution to improve intelligence at Abu Dhabi International Airport
Dubai Technology Partners LLC (DTP), the region’s leading systems integrator for the aviation industry, announced that it has joined forces with Xovis to help improve operations at Abu Dhabi International Airport (AUH).
Serving 24 million passengers per year, AUH is one of the fastest growing hubs in the world and it is anticipated that the annual passenger throughput will grow to 45 million passengers within the next 10 years. Integrated with DTP’s desk planner solution, the Xovis Passenger Tracking System (Xovis PTS) will allow Abu Dhabi Airports, the operators of Abu Dhabi International Airport, to improve passenger flow and reduce waiting-time in critical areas like check-in, security, immigration and baggage-claim, dynamically manage airport resources and ultimately increase capacity and passenger satisfaction.
Commenting on the decision to partner with DTP and Xovis, Abdul Majeed Al Khoori, acting chief executive officer at Abu Dhabi Airports said: “This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency. With the implementation of this smart technology solution provided by experts such as DTP and Xovis, the team will be able to anticipate and respond to traveller flows for better real time and planning decisions. The intelligence that the system is delivering has already proven its value by providing actionable information and real time inputs during recent Low Visibility Operations.”
After a successful trial at a check-in area in Terminal 3, DTP, using Xovis’ Smart IoT Technology, has deployed 455 Xovis 3D sensors in 19 sites in T1, T1A and T3. “DTP was in charge of the turnkey project management, including sensors installation, provision of infrastructure and integration between the Passenger Flow Management solution and different airport and airline’s operational systems. We have designed and implemented a Desk Planner module, that enables the airport to forecast “desk demand” for security and immigration areas. Moreover, we analyze and layout the collected data and KPIs on interactive airport maps to allow the airport operations to react with necessary measures against any challenges in the passenger flow that might arise, in a timely manner. Finally, we have provided several business intelligence tools that empower airport managers to monitor SLAs and performance of different teams (Operations, Airport Services, Security and Immigration) that are involved with the passengers’ flow,” explained Abdul Razzak Mikati, managing director at DTP.
The installations at AUH strengthen Xovis’ position as leading provider of people flow monitoring solutions in the region. “After Dubai and Doha, we welcome Abu Dhabi to the Xovis family. To be part of AUH’s growth strategy is a great opportunity to show what we are best at – helping airports bust queues and boost passenger satisfaction. We look forward to working together on future projects, with our esteemed partner DTP, in this rapidly growing region”, concluded Andreas Fähndrich, managing director, Xovis Airports.