Genetec launches Decision Support System (DSS) in Middle East

Genetec launches Decision Support System (DSS) in Middle East

Genetec, a leading provider of open-architecture IP security solutions, has launched a Decision Support System (DSS) that will provide security professionals in the Middle East with new levels of situational intelligence, system visualization, and incident management.

Called Mission Control the new software which will be available at the end of this year, aims to simplify the operator’s tasks and decision-making process when handling routine activities and undesirable situations.

Ideally suited to meet the operational needs of larger, multi-site deployments in markets such as higher education and transportation, Mission Control aims to give operators a holistic, unified, and map-centric view of their entire security infrastructure. Security and operations departments will be able to create incident categories, the multi-layered rules that trigger each, and automate system actions to address them. They can further assign automated workflows and standard operating procedures (SOPs) to incident categories, which are triggered when an incident is detected to guide the response of the operator to ensure compliance with internal and external policies.

“Security systems have been traditionally designed to report events and alarms, leaving it up to the operator to interpret the information and react to situations. However, with the increased complexity of security installations, and the sheer volume of data gathered by the multitude of sensors, it can be difficult for operators to confidently assess complex situations or respond to threats,” explains Firas Jadalla, regional director – Middle East and Africa, Genetec.

“Mission Control will allow personnel to take control of undesirable situations by correlating incoming data to detect more complex situations, prioritize larger incidents and threats, and remove emotion from the response by steering operators along the way.”

Mission Control gives security personnel a more intelligent view of an incident so they can make informed decisions. This is achieved by ingesting data from thousands of sensors and associated real-time information and qualifying them more intelligently based on the end user’s operational environment. Once triggered, incidents launch workflows that drive system behavior and guide operator responses through the entire lifecycle of the incident using SOPs. In addition to comprehensive incident management, Mission Control will offer operators the ability to manage both active and historical incidents, run reports for analysis purposes and continuous improvement, as well as for auditing purposes.

To enhance and streamline the operator experience, Mission Control introduces new levels of interaction within dynamic maps, including monitoring live incidents and response management, to go beyond traditional maps that are generally limited to monitoring security devices and singular events. By utilizing a map-centric approach to monitoring and command and control, operators will be able to more intuitively visualize the security environment and take appropriate action as warranted.

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