Everbridge to protect residents and tourists of Dubai

Everbridge to protect residents and tourists of Dubai

Everbridge has announced that Dubai – the most populous city in the United Arab Emirates – has selected Everbridge’s state-of-the-art Emergency and Incident Management platforms for operational and crisis management, dispatching and incident command in order to manage the full life cycle of a critical incident.

Everbridge’s solutions will support Dubai Civil Defence with its mission to protect lives, property, transportation and communication infrastructure during public safety emergencies.

Colonel Feras Mohammad Abdulla Belhasa Alshamsi , said: “Dubai Civil Defense plays a central role in ensuring the safety of our citizens through rapid internal coordination and life-saving public communication.

“For such a critical system, it was important for us to work with the experts. Everbridge has a proven track record globally of offering easy-to-use, secure, and comprehensive solutions to improve the security of our communities.”


Working closely with Esharah Etisalat and Security Solutions, Everbridge provides the software to coordinate the management of first responders via a single, modular, and multi-lingual user interface. This supports desktop and mobile workstations, smartphones, and tablets, as well as a range of alphabets including Latin, Greek, Cyrillic, Arabic, and Chinese.

As a result, law enforcement and emergency management teams are supported in their ability to make fast, in-the-field decision-making, ensuring they deliver a coordinated operational response that will accelerate rescues and minimise the impact of critical events.

Fahd Tahir, the Head of Command and Control Room Solutions at Esharah Etisalat and Security Solutions, said: “The introduction of our cutting-edge Everbridge Computer Aided Dispatch (CAD) system at Dubai Civil Defense has ushered in a transformative era for our emergency response capabilities.

“By harnessing intelligent algorithms and real-time data analysis, we’ve achieved a substantial reduction in response times, guaranteeing swift assistance during critical situations. Moreover, the digitization of 997 operations has streamlined workflows, eradicating errors inherent in manual processes.

“This transition to digital platforms not only amplifies operational efficiency but also fosters seamless collaboration among various response units. Equipped with enhanced situational awareness tools, our responders can now make well-informed decisions promptly.”

To serve and protect

Bryan Barney, Chief Product Officer at Everbridge, added: “We are honoured to support the operational resilience of a world-class city such as Dubai in its mission to serve and protect its millions of residents and visitors.

“From managing emergency call centres and facilitating multi-agency collaboration, to optimising physical and human resources with an AI-powered resource availability engine and visually tracking incident response in real-time, Everbridge provides the most comprehensive suite of software solutions for helping governments and organisations save lives.”

You can read more about the deployment of Everbridge solutions to Dubai Civil Defense in the latest issue of the magazine.